Rooftop apartment & private hot tub Center| REMS

Positive: We liked the rooftop an enjoyed it during the sunny weather, The appartment is small - but fits well for 2persons. Negative: Furniture could use an upgrade. The bed and sofa were very hard and not comfortable,, and the rooftop lounge furniture were very ready for a change.

Paid for a jacuzzi we could not use + no fair compensation. Positive: location is near the city centre Negative: The jacuzzi did not work upon arrival it was not usable. We contacted the property multiple times and were asked to send videos, but no one came to assist us on-site. It eventually turned out that the jacuzzi needed to be refilled with water, which was not explained anywhere. This situation took several hours of our vacation time and after that, it still took almost 5 hours to heat up to a comfortable temperature and was only ready late in the evening. When we finally could use it, the neighbor yelled through the fence that we were not allowed to use it due to noise from the jacuzzi. As a result, we were unable to use the jacuzzi at all during the first night stay, even though this was the main reason we booked this accommodation. So first hours in Malaga gone + no romantic night with bubbles + money completely wasted. Not even to mention that the check-in instructions were incorrect, as the key was not in the indicated lockbox in the photo instructions. induction cooktop was locked with no explanation on how to unlock it to use, which required yet another call to the property. On top of all this unfortunately, the property was not willing to offer a fair compensation (after we had to follow up ourselves to get any response regarding a solution), which we found very very disappointing. We would not recommend staying here or return ourselves. Booking.com ended up offering a reasonable solution, but this property refused to reach to an agreement. Even if a proper compensation had been offered, it would still not have made up for the time lost and the stress caused. However a fair and proactive resolution would have been the least to expect from a professional property.

Positive: We visited Malaga a number of times, this apartment was a let down. Would I stay there again - definitely not. Compact, pretty run down, basic and it took us 3 days to get jacuzzi working. Negative: Bed was awful, so run down and squeaky, worse I have ever slept on. It wouldn't pass for a hostel quality.

Positive: La limpieza y la cercanía al centro de Málaga Negative: No me gustó que el anuncio diga que tiene jacuzzi y tarde 4 horas en calentar si lo alquilas para un día no te da tiempo a que se caliente y eso podía especificarlo en el anuncio

Positive: Sobre todo el trato del personal